Plan the operations of your field service team efficiently and transparently with the help of plnning boards that provide all the information for scheduling such as available personnel and non-personnel resources.
Maintain an overview of all service processes, get an efficient overview of personal tasks and successes by using individual dashboards and cockpits.
The Field service App keeps you in touch with your colleagues in the field at all times. At the push of a button, you transmit new service jobs and receive the working time and materials used back for invoicing.
Reduce the time you spend on planning and managing field service through self-service apps. Field technicians have immediate access to client data, ressource planning and documentation via apps for all devices.
Feedback, accounting and time tracking works directly from the app as well, even when temporarily offline.
Help your customers to find answers even before they have to call for service and make live easier for your support staff with a well-structured knowledge base.
A dedicated FAQs section helps to solve the most common pain-points. Attaching and linking further readings and documents facilitates the search for solutions to less common or more complex problems. Add-in hierarchical information structure and meaningful tags and you have a knowledge base built for findability.